yolink Desktop Search Help
yolink Desktop is an easy-to-use tool that quickly searches and retrieves the contents of the various files stored on your computer (as well as the vast amount of content available on the World Wide Web) directly from your Microsoft Office Word, Excel, or PowerPoint application.
What separates this tool from traditional desktop search tools is the manner in which your search results are returned. Traditional desktop search tools return only a list of files that contain the information for which you were searching. yolink Desktop takes this a major step forward by returning both the files and the contents in the file that matched your search criteria.
Upon retrieving the desired content from your files, yolink Desktop allows you to edit and re-use the returned content by creating new documents within the same Microsoft application you are using to perform the search.
yolink Desktop employs indexes to facilitate quick and accurate searches. Indexes in yolink Desktop are very similar to indexes in libraries. All of the words and terms that exist in your documents are sorted and catalogued internally allowing for easy retrieval. This means that when you perform a search, yolink Desktop only needs to browse the files that actually contain your search terms (rather than browsing all of your files each time you perform a new search).
The following files types can be searched using yolink Desktop:
Use this guide to help you get started using yolink Desktop in a matter of minutes.
The following topics are presented:
Indexing Your Files for yolink Desktop
Installing yolink Desktop
The installation creates a new ribbon that displays in your Microsoft Office Word, Excel and PowerPoint applications. The yolink Desktop Ribbon is illustrated below:
The yolink Desktop installation allows you to select one of three desktop search tools to index your files. The available desktop search tools are:
If you want to use either Windows Search or Google Desktop to perform your indexing (and don't already have that tool installed on your system), please install prior to installing yolink Desktop. To verify whether either program is installed on your system, select Start > All Programs and verify whether Google Desktop or Windows Search exist in the list of installed programs. If either of these search tools is employed, the files and folders that are searched in your yolink Desktop searches are set from those search tools.
Requirements
The installation of yolink Desktop requires:
- Windows XP/Vista/7
- Microsoft Office 2007 or later
NOTE yolink Desktop is supported only on 32 bit versions of Microsoft Office. 64 bit versions are not currently supported. - Either Microsoft or Google Desktop if you intend to employ either of these applications for indexing your yolink Desktop searches.
Install Location
| Windows XP | C:\Documents and Settings\UserName\Application Data\yolink Desktop\ where UserName is the user that installed yolink Desktop. |
| Windows 7 or Vista | C:\Users\UserName\AppData\Local\yolink Desktop\ where UserName is the user that installed yolink Desktop. |
Installation
Complete these instructions to install yolink Desktop.
To install yolink Desktop:
1. Go to www.yolink.com/desktop/ and click the Software Download button.
The yolink Desktop Introduction screen displays.
2. Click Next.
The License Agreement screen displays.
3. After reviewing the License Agreement, select the I accept the terms of the License Agreement option to agree to the terms and then click Next.
The License Activation screen displays.
4. Enter the Product Key in the Product Key text box, select the Activate over the Internet option and then click Next. The Product Key can be found in the email that was sent to you when you downloaded this software.
| NOTE | If you are unable to activate online, select the Activate by Phone option, click Next and call (888) 365-9902 to activate by phone (Office hours are M-F from 9-5). |
yolink Desktop is activated and the Installation Type screen displays.
5. Select one of the following Installation Types and click Next:
| Standard | Employs Microsoft Search as the search tool that indexes your files. |
| Advanced | Allows you to choose the search tool that indexes your files. |
If you selected the Advanced Installation Type, the Index Source screen displays. (If you selected the Standard Installation Type, the Pre-Installation Summary screen displays. Proceed to step 7.)
6. Select the search tool to use to index your files and then click Next. Available options are:
Windows Search (default)
yolink Desktop
Google Desktop
The Pre-Installation Summary screen displays.
7. Review the summary and then click Install.
yolink Desktop is installed.
| NOTE | If you selected the yolink Desktop Search option from the Index Source screen, the yolink Index Options dialog box displays. See Indexing Your Files for yolink Desktop for more information on indexing options. |
8. After installing yolink Desktop, open one of the supported Microsoft Office applications (Word, Excel, or PowerPoint).
9. Click the yolink Find tab to display the yolink Desktop Ribbon (at the top of the application).
See Also
Introduction to yolink Desktop
Indexing Your Files for yolink Desktop
Indexing Your Files for yolink Desktop
| NOTE | Desktop Search option during installation (see Installing yolink Desktop). If you selected either the Windows Desktop or Google Desktop option during installation, see the documentation provided with that product for information on setting up indexes. |
yolink Desktop employs indexes to facilitate quick and accurate searches. Indexes in yolink Desktop are very similar to indexes in libraries. All of the words and terms that exist in your documents are sorted and catalogued internally allowing for easy retrieval. This means that when you perform a search, yolink Desktop only needs to browse the files that actually contain your search terms (rather than browsing all of your files each time you perform a new search).
This section describes the proper setup and maintenance of your indexes to help ensure that your searches are performed efficiently.
Specifying the Files to Index
Before you can start searching, you must specify the folders that contain the Microsoft Office, Adobe PDF and text files you want to search. After specifying these folders, yolink Desktop will automatically index the documents contained in the specified folders. After this initial setup, whenever changes or edits are made to one of these indexed documents, yolink Desktop will automatically re-index those documents.
To select your search files:
1. Click the yolink Desktop Tray icon 
and select Index Options.
The yolink Desktop Index Options screen displays.
| NOTE | This screen also displays at the end of the installation process for users that selected the yolink Desktop Search option during installation. |
2. Select the types of files you want indexed from the File Formats to Index options.
3. Select the folders that contain the Microsoft Office, Adobe PDF and text files that you want to search from the Locations to Index options. The default indexing location is the My Documents folder of the current user.
4. Select the folders that contain the Microsoft Outlook files that you want to search from the Mail Folders to Index Desktop indexes all of your Microsoft Outlook folders.
5. Click Index.
The files that match the selected file formats and exist in the selected folders are indexed.
| TIP | Depending on the number of files you have on your system, the initial indexing process for new installations can take a significant amount of time to complete and may cause your system to slow down during the process. To avoid this, you can pause the indexing process (right-click the yolink Desktop Tray icon and select the Snooze Indexing option) and restart it at a time of your choosing (right-click the yolink Desktop Tray icon  and select the Index Now option). Another strategy would be to start the indexing process at a time when you will be away from your computer for an extended period of time. By default, yolink Desktop automatically indexes when you are not actively using your computer.
Note that you will still be able to perform searches when yolink Desktop is actively indexing. However, edits, additions and subtractions to files in your indexed files directory will not be reflected in your search results until those files have been re-indexed. |
Using the yolink Desktop Indexing Status Utility
As discussed in Specifying the Files to Index, yolink Desktop automatically indexes all files that match the selected file formats and exist in the selected folders. Once this indexing has been performed, any time you add files to or remove files from the selected folders, your index is automatically updated. Additionally, indexes are automatically updated any time a file that exists in the selected folders is edited or updated.
The yolink Desktop Indexing Status Utility provides you with the ability to view the current indexing status, perform an immediate re-indexing of all your files, and snooze indexing for a specified period of time.
To use the yolink Desktop Indexing Status Utility:
1. Right-click the yolink Desktop Tray icon and select the Indexing Status option.
The yolink Desktop Indexing Status dialog box displays.
Note that the illustration above indicates that indexing is currently idle. 698 files have been indexed thus far.
2. Do one of the following:
To immediately re-index your files, click the Index Now button.
| TIP | Immediately re-indexing your files can also be performed by right-clicking the and selecting the Index Now option. |
- To snooze automatic re-indexing, select the time period to snooze re-indexing from the Snooze drop-down, and then click the Snooze button. Automatic re-indexing will restart again once the specified time period has lapsed.
| TIP | Snoozing indexing can also be performed by right-clicking the yolink Desktop
Tray icon and selecting the Snooze Indexing option. This option snoozes indexing indefinitely (note the check mark that now displays to the left of the option). To restart automatic indexing, right-click the yolink Desktop Tray icon again and then reselect the Snooze Indexing option again.
|
See Also
Introduction to yolink Desktop
yolink Desktop Interface
yolink Desktop is integrated into the Microsoft Office Word, Excel, and PowerPoint application environments. The integration is identical for each of these applications. The yolink Desktop features, commands and user controls are divided into these key areas:
| yolink Desktop Ribbon | yolink Desktop search commands are all located on the yolink Desktop Ribbon which is displayed by clicking the yolink Desktop tab. Use the Ribbon to:
|
| Results Panel | The results of all searches are displayed in the Results Panel that opens on the left side of the active application once a search is started. Use the Results Panel to:
|
| Preview Panel | If any document title or results paragraph is clicked from the Results Panel, the entire document in which the associated results were found is opened in the Preview Panel. The search keywords remain highlighted and the entire paragraph that was clicked is highlighted. The document’s title, data and location is displayed at the top of the panel. |
| Desktop Tray | Contains options for indexing your files, updating yolink Desktop and viewing the yolink Desktop Help. The yolink Desktop Tray |
See Also
yolink Desktop Ribbon Features
Introduction to yolink Desktop
yolink Desktop Ribbon Features
The yolink Desktop Ribbon (illustrated below) is the main search interface for yolink Desktop.
The features and options available from the yolink Desktop Ribbon are divided into the following sections within the ribbon:
Contextual Search
The Contextual Search section of the yolink Desktop Ribbon (illustrated below) is the starting point for creating searches using yolink Desktop.
This section contains the text box where you enter your search terms and options for specifying how to match and where to search for those keywords. The table below describes the Contextual Search section of the yolink Desktop Ribbon in greater detail.
| Matching Options | Specifies the manner in which your keywords are matched. Available options are: | |
| Best keyword match | Returns the most relevant documents that contain the keywords entered in the Keywords text box. |
|
| Match all keywords | Returns only documents that contain all of the keywords entered in the Keywords text box. |
|
| Match exact phrase | Returns only documents that contain the exact phrase entered in the Keywords text box. |
|
| Match any keyword | Returns any document that contains any of the keywords entered in the Keywords text box. |
|
| Location Options | Specifies where to search for your keywords. | |
| on my computer | Searches for your keywords in any documents that exist in the folders selected in your search options. See Indexing Your Files for yolink Desktop for more information. |
|
| in a folder | Searches for your keywords in a specific folder. Selecting this option displays a directory text box that allows you to browse to and select a folder in which the search will be performed. |
|
| on the web | Searches for your keywords on the web. Selecting this option displays a drop-down that allows you to specify the search engine to use for performing the search. Available search engines are Google and Microsoft. |
|
| Keywords Text Box | Specifies the keywords to search for with options for specifying how to match those keywords and where to search for the keywords. Multiple keywords must be separated by spaces. Phrases should be enclosed within double quotes. Use the Advanced Search options to further refine your search criteria. |
|
 yolink Desktop Search Button |
Starts a new search. |
|
Advanced Search
The Advanced Search section of the yolink Desktop Ribbon (illustrated below) includes multiple options for defining and refining your searches.
File Types
The File Types options allow you to specify the types of files to search. Available options are Word, PowerPoint, Excel, PDF, Outlook and Text files. By default, the native application is the default File Type selection. In other words, when searching in Word, the Word File Type is the default.
Advanced Search Options Button
The Advanced Search Options button opens the Advanced Search Options dialog box which consists of the Keywords and the Documents tabs.
Keywords Tab
The Keywords tab (illustrated below) includes the following search options:
| Search for Keywords In | Allows the user to specify which parts of a document are searched. By default, only the paragraph body portions of a document are searched. Use these options to include or exclude searching in Paragraphs, Tables, Table Cells, Headers or Footers. |
| Appears in the Results Item at least | Returns only documents that contain a user specified minimum number of occurrences of the word or phrase in at least one individual results passages (or paragraphs, cells or slides) within the document. |
Documents Tab
The Documents tab (illustrated below) includes the following search options:
| File Name | Searches only for documents that contain the specified criteria in the document’s file name. Use the * character as a wildcard. For example, entering user*.docx will match files such as userguide.docx and users.docx. |
| Last Modified | Specifying a date in the From field searches only for documents that have been updated on or since that date. Specifying a date in the To field searches only for documents that were updated on or before that date. If both dates are specified, searches only for documents that were updated on or between the selected dates. |
| Document Properties | Searches only for documents that contain the specified criteria in the document’s Title, Subject, Created By and/or Company properties NOTE Many documents do not contain values in their Title and Subject properties. Use these options only when you are sure the property has been set. |
Additional Buttons
The following buttons (illustrated below) are also available from the yolink Desktop Ribbon.
 |
Search History Button | Displays your recent search history. Select any previous search listed to re-populate the Keywords text box with that search criteria. |
 |
Settings Button |
|
See Also
Results Panel Features
The results of all searches are displayed in the Results Panel (illustrated below). This panel opens automatically whenever the yolink Desktop Search button is clicked. Besides displaying your results, the Results Panel includes several commands and options that are helpful for sorting, viewing, editing, saving, and sharing your results.
The header of the Results Panel display includes information on the number of documents searched and found. The actual results list is displayed beneath this header. This includes the content that was found in the search, the name and type of the file in which the content was found, and the date that document was last updated. Various controls for viewing the content in either the Preview Panel or the active window are also available from the results list. Each individual passage includes an adjacent check box for selecting and deselecting the passage for the various operations described below.
The following features and options are available from the Results Panel Toolbar.
 |
Selects or deselects all results in the results list. |
 |
Opens the Copy dialog box which allows you to copy all of the selected results to the Clipboard, a New Document, or the Active Document. |
 |
Opens the Google Docs web site for the purpose of saving the selected results to your Google Docs account (Google Docs account is required for this feature). |
 |
Copies the selected results to a new email where users can send the content to family, friends, and colleagues. |
 |
Removes the selected results from the list of results. |
  | Displays the next or previous page of results. |
 | Specifies the number of results to display per page. |
 | Increases or decreases the size of the Results Panel. |
 | Sorts the displayed results by Date, File Name, or File Type. |
 | Hides the adjacent result. |
See Also
yolink Desktop Ribbon Features
Preview Panel Features
If any results paragraph is clicked from the Results Panel, the entire document in which the associated results were found is opened in the Preview Panel (illustrated below). The search keywords remain highlighted and the entire paragraph that was clicked is highlighted. The document’s title, data and location is displayed at the top of the panel.
The following features and options are available from the Preview Panel.
 |
Increases or decreases the size of the Preview Panel. |
See Also
yolink Desktop Ribbon Features
yolink Desktop Tray Features
After yolink Desktop is installed, the yolink Desktop Tray icon displays in your Windows Tray. Note that this feature is available only if you selected the yolink Desktop Search option from the Index Source screen during installation.
The following features are available from the menu that displays when the yolink Desktop Tray icon is clicked:
| Snooze Indexing | Turns-off automatic indexing. Note that if automatic indexing is turned-off, a check mark is displayed to the left of this option in the yolink Desktop Tray menu. To restart automatic indexing, select the Snooze Indexing option again from the yolink Desktop Tray menu. |
| Index Now | Immediately initiates an update of your index, taking into account any files that have been added to, removed from, or updated in your index locations. |
| Indexing Status | Desktop Indexing Status dialog box. This provides the current indexing status information, including the number of files that have been indexed and whether or not the indexing process is running or idle. Additionally, this dialog box provides an Index Now button that initiates re-indexing, and a Snooze button that allows you to snooze indexing for a specified amount of time. See Using the yolink Desktop Indexing Status Utility for more information |
| Indexing Status | Desktop Indexing Options screen which allows you to specify the file types and folder to include in your searches. See Indexing Your Files for yolink Desktop for more information. |
| License | Provides options for purchasing and activating yolink Desktop. Additionally, you can select the Information option to view the current status of your yolink Desktop license. |
| Check for Updates | Checks whether any yolink Desktop updates are available. An internet connection is required. To setup automatic updates, click the Settings button from the yolink Desktop Ribbon and select the Automatically Check for Updates |
| Help | Displays the yolink Desktop User’s Guide. |
See Also
yolink Desktop Ribbon Features
Indexing Your Files for yolink Desktop
Searching with yolink Desktop
The basic tools for performing searches using yolink Desktop are available from the yolink Desktop Ribbon. Complete these general instructions for performing a search.
To perform a simple search:
1. Enter your search keywords in the Keyword(s) text box.
2. Select a Matching Option (Best Match, Match all, Match any or Match exact) and what to search (your entire computer, a specific folder, or the web (using Google, Microsoft or Yahoo search engines)) from the appropriate drop-downs. See Contextual Search for more information.
3. Use the File Types options to specify the types of files to search (including Word, Excel, PowerPoint, Outlook, Text and PDF files). See Advanced Search for more information.
4. (Optional) Use the Advanced Search Options button to further define your search terms. See Advanced Search for more information.
5. Click the yolink Desktop Search button.
6. (Optional) After completing your initial search, you can narrow down your results by entering additional keywords. Repeat this process as often as is required to achieve the desired results.
See yolink Desktop Ribbon Features for more information on the search features and options described above.
See Also
Copying and Saving your Search Results
Saving Your Search Results to Google Docs
Introduction to yolink Desktop
Viewing Your Search Results
Search results display in the Results Panel. This panel opens automatically whenever the a yolink Desktop Search is performed. Any content that matches your search keywords displays in the order that the file was last modified.
Each unique keyword is highlighted in its own unique color and displayed in the context that it was originally used in the document (for example, as a paragraph, header, footer, cell, or slide). The icon that displays to the right of the content indicates the file type of the file from which the content was retrieved (for example, Word, Excel, PowerPoint and so on).
Use any of the following options to manipulate the results display:
icon to sort your results by Date, File Name or Type.- To increase or decrease the number of items that display per page in the Results Panel, select the appropriate number from the
drop-down. - If multiple result pages are returned, click and to browse forwards and backwards through the pages.
icon to hide individual results.- Click any paragraph from the results to open the document in a new tab (known as the Preview Panel) and highlight the entire paragraph within the document. All matching keywords within the document are highlighted as well.
- Open Previews in Separate Panel check box from the Settings screen and then click any paragraph from the Results Panel to open a document in a separate panel (not as a new tab in the same panel where the Results Panel resides).
- Click any document title to open a document in its native application (for example, PDFs open in Adobe Acrobat, Excel documents open in Microsoft Excel, and so on).
The example below illustrates the result set returned when searching the keywords educational tool critical thinking. 31 results have been returned from 10 documents and each instance of each unique keyword found in the documents is highlighted in its own unique color.
See Also
Copying and Saving your Search Results
Saving and Printing Your Search Results
Copying and Saving your Search Results
Selected search results can be copied and saved to the clipboard, in the current document, or in a new document.
To copy and save your search results:
1. Select the results you want to copy and save from the results panel.
2. Click the icon.
The Copy and Save dialog box displays.
3. Do one of the following:
Select the To Clipboard option to copy the selected results to the clipboard where they can be subsequently pasted into a document of your choice (using an application of your choice).
Select the To New Document option to copy the selected results to a new document in a new instance of the current application (Word, Excel, or PowerPoint).
Select the To Active Document option to copy the selected results to the document that is currently active in the application.
4. Click OK.
The selected results are copied.
5. If you copied to the active document or to a new document, save the document from the Microsoft Office application currently in use.
See Also
Saving Your Search Results to Google Docs
Saving Your Search Results to Google Docs
You can save your yolink results for future use to (a Google Docs account is required). Links can be saved as new Google documents or appended to an existing Google document of your choice. They can be saved in either a Document or Spreadsheet format.
To save your search results to nGoogle Docs:
1. Select the results you want to copy and save from the results panel.
2. Click the icon.
| NOTE | The first time you attempt to save results you will be prompted to create a Google Docs account and then to grant yolink Desktop access to that account. Once this has been done, you will need to click the Google Docs icon () again to open the Google Docs dialog box. |
The Google Docs dialog box displays.
3. Do one of the following;
Select the Create New Google Doc option to create a new document from the selected results. If this option is selected, specify the document Type from the Type drop-down and type a name for the document in the Document Name text box. Click OK when finished.
Select the Append to Existing Google Doc option to append the selected results to an existing document in your Google Docs repository. If this option is selected, the list of current documents in your Google Docs account displays. Select the document to which the results will be appended and click OK.
| TIP |
|
Once your selections have been saved to Google Docs, you can use any of the various features available from Google Docs to save, edit, and share your results.
See Also
Copying and Saving your Search Results
Re-Using Your Results Content
Because yolink Desktop is integrated into the Microsoft Word, Excel, and PowerPoint applications, you can use those applications in conjunction with your search results to create new Word, Excel, and PowerPoint documents. As a result, the possibilities for re-using and managing your results content are infinite.
The re-use of your content is managed from the active application window in your Microsoft Word, PowerPoint, or Excel application. yolink Desktop provides several methods for sending results content or entire documents to the active application window. Once the content is in the active application window, it can be edited and re-purposed in any manner you desire.
There are several methods to copy information in the Results Panel to the active application window or a new document:
- To copy all selected results (results that have been checked) to the active application window, select the appropriate check boxes, click the icon and then select the To Active Document
- To copy all selected results (results that have been checked) into a new document in a new instance of the Microsoft Word, Excel, or PowerPoint application currently in use, select the appropriate check boxes, click the icon and then select the To New Document
- To copy all selected results (results that have been checked) to the clipboard where they can be subsequently pasted into a document editor of your choice, select the appropriate check boxes, click the icon and then select the To Clipboard
| TIP | icon to select or deselect all items in the current page of results. |
- To copy an entire document into a new document in a new instance of the Microsoft Word, Excel, or PowerPoint application currently in use, click the document title.
Sample Uses
The following samples illustrate how easy it is to re-purpose information using yolink Desktop.
Scenario 1
A salesperson wants to create some marketing materials for a new product launch. Let's say that the new product combines the features found in a few of the existing products manufactured by his company and includes some new features that have never been available until now. As such, the marketing materials the salesperson needs to create will incorporate descriptions of some of the basic features that are available in both the new product and the existing products. The salesperson can save lots of time re-using some of the existing marketing materials. For example:
1. Using Microsoft Word, the salesperson begins drafting a lengthy new marketing document that describes the new product.
2. Using the yolink Desktop ribbon from Microsoft Word, he searches existing marketing materials for information on one of the product features that is being combined into the new product. yolink Desktop quickly returns and lists all references to that feature.
3. Now the salesperson can simply select the desired results, click the 
icon and select the To Active Document option to copy all of the selected information into the new marketing document.
4. Now that the salesperson has incorporated all of the necessary information for one of the combined features, he can repeat the search and copy process for all of the existing product features.
5. Once all of the existing information has been added to the new document, the information can be re-arranged and edited any way the salesperson sees fit.
Scenario 2
An American history teacher wants to design a new class where she will present 50 unique lectures throughout the semester — one unique lecture for each state in the union. To create these 50 lectures, she wants to start by culling any information she can from her existing lecture material (all of which presents American history in a cumulative, timeline format, starting with Native American history and moving forward to modern times. Here's how she could use yolink Desktop to quickly and accurately gather the information she needs.
1. Using the yolink Desktop ribbon from Microsoft Word, she begins by searching through her lecture materials alphabetically by state (starting with Alabama). yolink Desktop quickly returns and lists all references to Alabama found in her source material.
2. Now she can quickly sift through the returned information and select only the passages that she wants to present in her lecture for that state. For example, when searching on Mississippi, she may want to exclude any Mississippi River references that don't necessarily apply to the state of Mississippi.
3. Once she has completed her selection, she clicks the icon and selects the To New Document option to copy all of the selected information into a new document (which represents one lecture).
4. She then saves the new document (for example, AlabamaHistory.docx) and repeats this process for each state in the union.
5. Now that the teacher has separated and saved the history for all 50 states into 50 new documents, she can go back to each of those documents to fill out and expand on the lectures. In fact, she may want to use yolink Desktop to search and cull more material from the Web.
See Also
Copying and Saving your Search Results
Saving Your Search Results to Google Docs
Troubleshooting
This section provides descriptions and solutions to various issues that you may encounter with yolink Desktop.
| Issue | Solution |
| yolink Desktop employs port 3409. If your firewall security application is currently configured to block port 3409, yolink Desktop cannot start. | To remedy this situation, you must unblock port 3409 via your firewall security application. The following steps describe unblocking port 3409 in a situation where port 3409 was mistakenly setup as a as secure port. These instructions describe unblocking port 3409 on a system that uses a Symantec firewall. If you use a different firewall security application, and/or if port 3409 has been blocked in another manner, see your product's documentation for instructions.
1. Right-click the Symantec Tray and select the Open Symantec Client Firewall option. The Symantec Client Firewall screen displays. 2. Click the Options button. The Symantec Client Firewall Options screen displays. 3. Select the Secure Port tab. 4. Select port 3409 from the list of secure ports. 5. Click the Remove button. 6. Repeat steps 4 and 5 if more than one entry exists for port 3409 in the secure ports list. 7. Click OK. 8. Start yolink Desktop. |
| The yolink Desktop ribbon is not displaying in my Microsoft Office application. |
There are a couple of possible reasons for this. Check the status of the yolink Desktop Add-In to verify which applies to you. To check the status: 1. Click the Office Button and select Word Options (if in Excel, select Excel Options or if in PowerPoint, select PowerPoint Options). 2. Double-click Add-Ins. 3. Verify whether the Add-In named yolink Desktop is in: the Active Application Add-ins the Disabled Application Add-ins in neither list If the Add-In named yolink Desktop is in the Active Application Add-ins list, contact TigerLogic Customer Service. Otherwise, complete the appropriate set of instructions below: If the yolink Desktop Add-in has been disabled: 1. Select the Disabled Items option from the Manage drop-down and click the Go... button. 2. Select yolink Desktop from the list of disabled add-ins and click Enable. 3. Restart the Microsoft Office application. If the procedure above doesn't work, try this: 1. Select the COM Add-ins option from the Manage drop-down and click the Go... button. 2. Select the yolink Desktop check box and click Remove. 3. Click Add and browse to and select the TigerlogicShim.dll file in the C:\Documents and Settings\UserName is the user that installed yolink Desktop. Click OK, then click OK again. 4. Restart the Microsoft Office application. If the yolink Desktop Add-in is unavailable (not in either list): 1.Select the COM Add-ins option from the Manage drop-down and click the Go... button. 2. Do one of the following: If yolink Desktop exists in the list of COM Add-ins but is not selected, select the yolink Desktop check box and click OK. If yolink Desktop does not exist in the list of COM Add-ins, click Add and browse to and select the TigerlogicShim.dll file in the C:\Documents and Settings\UserName\Application Data\yolink Desktop\ where UserName is the user that installed yolink Desktop. Click OK, then click OK again. 3.Restart the Microsoft Office application. |
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